Frequently Asked Questions

  • What types of auto glass services do you provide?

    We specialize in a wide range of auto glass services, including windshield repair and replacement, side window repair, rear window replacement, and sunroof repairs.

  • How do I know if my windshield can be repaired or needs to be replaced?

    Generally, small chips and cracks can be repaired, but extensive damage may require a windshield replacement. Our skilled technicians will assess the damage and recommend the most cost-effective solution.

  • Do you work with insurance companies?

    Yes, we work with most insurance companies. We can assist you in processing your insurance claim to ensure a smooth and hassle-free experience.

  • How long does it take to repair or replace auto glass?

    The time required depends on the complexity of the job. In most cases, windshield repair takes about 30 minutes, while windshield replacement may take an hour or more. Our team strives to provide prompt and efficient service.

  • Is your work guaranteed?

    Absolutely. We stand behind the quality of our workmanship. All our auto glass repairs and replacements come with a warranty to give you peace of mind.

  • Do you offer mobile services?

    Yes, we offer convenient mobile services. Our technicians can come to your location, whether it's your home, office, or another preferred spot, to perform the necessary repairs or replacements.

  • What types of vehicles do you service?

    We service a wide range of vehicles, including cars, trucks, SUVs, and commercial vehicles. Our experienced technicians are equipped to handle various makes and models.

  • How much does auto glass repair or replacement cost?

    The cost depends on the vehicle's make, model, and year. We offer competitive pricing, and our team can provide a detailed quote based on your specific needs.

  • Can you repair a windshield with multiple cracks?

    The feasibility of repairing multiple cracks depends on their size and location. Our technicians will assess the damage and recommend the best course of action.

  • What should I do if my windshield gets chipped or cracked?

    If your windshield is chipped or cracked, it's essential to address it promptly. Contact us for a professional assessment, and we'll guide you on the appropriate steps to prevent further damage.

  • What hours are you open for auto glass services?

    We are here to serve you during the following hours Monday to Friday: 8:00 AM - 5:30 PM, Saturday: 9:00 AM - 1:00 PM and Sunday: Closed. Feel free to visit us or reach out during these times.

  • Is your glass repair service safe and dependable?

    Yes, it is safe and reliable. Our technicians are trained and use the right tools to repair your windshield glass.

  • What happens during a windshield repair?

    We clean the damaged area, fill it with special resin, and harden it with UV light.

  • How soon can I drive after the windshield repair?

    You can drive 30 to 60 minutes after the repair is done.

  • Will the chip be invisible after the repair?

    No, the chip may still be slightly visible, but the damage won’t spread after cracked windshield repair.

  • Can more than one chip or crack be fixed?

    Yes, we can fix several chips if the damage isn’t too big or deep.

  • Which ADAS parts are affected when the windshield is changed?

    Mostly, the front-facing camera and sensors behind the windshield are affected when the windshield is replaced.

  • How is the ADAS camera reset after a new windshield is installed?

    We use special tools to recalibrate it and ensure your safety systems work perfectly again.

  • Will replacing my windshield affect my insurance rate?

    Most insurance companies will not raise your price if you fix or replace your windshield. But it's always good to check with your insurance company.

  • Does it matter where the damage is located on the windshield?

    Yes. If the damage is in front of the driver or is very big, we may need to replace the whole windshield. However, small chips or cracks can be repaired.

  • How many repairs can I make on my vehicle’s windshield?

    If you have many chips or cracks, it may be better to replace the windshield. We will check and tell you what’s best for you.

  • Can you come to my location to repair or replace my auto glass?

    Yes. We can come to your home, work, or any place you want to repair or replace your auto glass.

  • What are the reasons a chip may spread?

    Temperature changes, road vibrations, rough driving, moisture, dirt, and impacts can cause a small chip to spread into a larger crack.

  • What Areas Do You Serve?

    We are located in Abbotsford and proudly serve the nearby areas. Contact us to find out if we provide services in your location.

  • Can I fix a chip in the driver's line of sight?

    Chips in the driver's direct line of sight often require windshield replacement to ensure safety and visibility.

  • How can I schedule an appointment?

    You can schedule an appointment by calling Aim Auto Glass or submitting a request through the contact form.

  • Will the repair damage my window tint?

    Windshield chip repairs typically do not affect factory-installed tint. However, aftermarket tint or film may be impacted depending on its location and the type of repair.

  • How much does camera calibration cost?

    Most people end up paying about $150 to $400, and a few cars cost more. Just call the auto glass repair shop before you book for the exact camera calibration cost.

  • Why do you need my VIN?

    The VIN is the long number that belongs only to your car. You can see it at the bottom corner of the windshield. It is used to check your exact car, so the new glass fits perfectly.

  • What if my repaired chip gets bigger?

    A chip can turn into a crack even after a repair. If that happens, you’ll probably need a new windshield. Call the shop and tell them. Some shops will help with the cost, so ask!

  • Why do rain sensors, heating wires, and ADAS cost more?

    These windshields cost more because the sensors and cameras are built into the glass, and calibrating them after a repair or replacement takes extra time and special equipment.

  • Can my defroster make a crack worse?

    Yes, it can. If hot air hits cold glass really fast, the glass can stretch and the crack can grow. So if you have a crack, turn the heat up slowly.

  • What do I need for an insurance claim?

    Have these ready:

    • Your name and phone number
    • Your policy number
    • Your car details and VIN
    • When and where the glass broke
    • A few photos of the damage

    It’s a good idea to call your insurance first. They might ask for one or two more things.

  • How do I take care of my car after the new windshield?

    For the first day or two, close the doors gently and skip the car wash. Leave the tape on until the shop says it’s okay. Try not to touch the edges of the glass. And take it slow over bumps for a little while.

  • Is it illegal to drive with a cracked windshield in British Columbia?

    In British Columbia, a crack that blocks your view of the road can get you a ticket. A small crack that stays out of your line of sight may be allowed, but it can spread quickly, so it’s best to get it fixed soon.